Regular budget overruns or even complete failure of major IT projects make the front of the press. Careers in IT have specific risks can be minimized with a few simple rules.
In 70% of cases of disasters that occur in IT professionals, disputes from contracts relating to benefits. This observation, made by Hiscox, an insurer who is now 25 years of experience in the market of new technologies, should encourage these professionals to be very vigilant when drafting their contracts.
The first rule to apply is not to oversell a benefit to the customer. The temptation is great for commercial praising the technical capabilities of their software, even if some of these are still in development. Just as one may be tempted to shorten the implementation or reduce the number of days required by the development engineers to win the contract. But it is the surest way to create a dispute.
The best anti-litigation weapon: the contract
Besides this arbitration between commercial imperatives and technical reality requires particularly careful drafting of the contract. Poor writing, the use of ambiguous terms and commissioning unsuitable ancillary documents poses a risk on the project. It is absolutely necessary to spend time with the client upstream of writing contract to clearly define expectations. The contract must be written in plain language and must clearly define the obligations of each party, including participation in meetings, deadlines for validating elements given throughout the project. The maturities of delivery but also payments must be mentioned black and white on the contract.
Exposure to direct and indirect damage must be explained and must be defined in the contract escalation procedure in case of disagreement. The measures to be taken if the project slips must be written in letters in the contract. The entire climbing procedure must be clearly detailed so that each party knows in advance which measures it needs to take his side to solve the problem that arises.
Attention to customer demands that change over time
And if the customer requests changes to the original project, as is increasingly the case, do not hesitate to write and sign an addendum to the contract to formalize each of its requests.
Finally, it should include a clause in the contract that will play a right of termination if the project proves untenable. The clause must clearly indicate the progress of the contract of the output process, what elements should be left to the customer or not, and what the financial consequences of termination.
Once the contract includes these elements, you must ensure that all persons involved in the project stand to the procedures defined therein and to ensure that payments arrive in due time.
If the drift project, do not hesitate to call his insurance consultant
If slippage in meeting dates validation documents, and delays in deliveries, we must stick to the escalation procedure as it was defined in the contract. And if, despite all these precautions, the drift project, do not hesitate to call his insurance consultant. An insurer may provide proactive management of the disaster. With the assistance of its experts and its lawyers, it will contact the client to attempt to negotiate a settlement of the dispute, that is to say, try to find the least worst solution both parties.
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